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Rules &Regulations

1. Test fees

The following is the test fee for EACH test taker (to be either paid by the test taker or the organization):

  • HK$730
  • Registration Fee- One TOEFL ITP® tests- One Score Report (if applicable)- One TOEFL ITP® tests Certificate (if applicable)
  • HK$50
  • Rescheduling Fee (per request)
  • HK$80
  • Re-issuance each additional copy of score report
  • HK$200
  • Re-issuance of a TOEFL ITP® tests certificate
  • HK$50
  • Revoke test registration

2. Payment Term & Schedule

  • 2.1
  • All test fees must be paid in full before the test.
  • 2.2
  • Test fees can be paid by cheque, payable to “Smart Education Co. Ltd.”, and a receipt will be provided to each test taker on request; otherwise the score report and TOEFL® ITP tests certificate will be considered as the payment receipt as well.

3. Information Materials

  • 3.1
  • An Examinee Handbook will be given to the organization, and the organization can request additional copies from Smart Education to be given to the test takers. The handbook is designed to provide examinees with information on the test format, including question formats and sample practice questions.

4. Rules and Regulations

  • 4.1
  • All test takers must report to the test center at least 15 minutes before the test begins.
  • 4.2
  • All test takers must have an acceptable and valid ID with a signature and photograph (e.g. passport, ID card, drivers license) to be admitted to the test center. Identification requirements are strictly enforced.
  • 4.3
  • Take 3 or 4 sharpened soft-lead (No. 2 or HB) pencils and a good eraser. Pencils and erasers will not be supplied at the test center. Mechanical pencils and pens are not permitted.
  • 4.4
  • No test taker will be admitted after test materials have been distributed.
  • 4.5
  • Books, dictionaries, papers, notes, rulers, calculators, watch alarms, mobile phones, listening devices, recording or photographic equipment, highlighters, or aids of any kind are not allowed in the testing room.
  • 4.6
  • Paper of any kind is not permitted in the testing room.
  • 4.7
  • Test takers must not mark or underline words in the test book or make notes in the test book or on the answer sheet.
  • 4.8
  • Test takers must have the test supervisor or proctor’s permission to leave the testing room. Any lost time cannot be made up.
  • 4.9
  • There is no scheduled break during the TOEFL ITP® tests. If a test taker must leave the testing room, he/she is required to give the supervisor his/her identification document(s) before the test taker leaves the room. Test taker will not be permitted to make up the time that one loses.
  • 4.10
  • At the end of the test, test takers will be required to return their test books and answer sheets to the test supervisor.
  • 4.11
  • Smart Education has the final decisions on all aspects of the TOEFL ITP® tests on the test day.

5. Test Results and Certificates

  • 5.1
  • If a test taker completes the test and does not have any violations, his/her test results will be issued by ETS®. Test results will normally be released within fifteen (15) working days of the test administration. It will also take approximately fifteen (15) working days to process a re-score, re-issuance of a score report or certificate.  
  • 5.2
  • Test-takers who score more than 460 points will receive a TOEFL ITP® tests Certificate (issued by ETS) and a Score Report that have detailed explanation of abilities measured and percentage answered correctly in each skill area.
  • 5.3
  • The TOEFL ITP® tests reports are valid for 2 years and can be verified on a global basis.

6. Test Re-schedule

  • 6.1
  • If a test taker wants to reschedule his/her test date after registration, the organization must complete a Test Rescheduling Request Form and send it to Smart Education in time to ensure that it is received at least 14 working days before the original test date.
  • 6.2
  • The new schedule date must be within 3 months from the original test date.
  • 6.3
  • There is a handling charge of HK$50 for each rescheduling request. If a request is not received 14 working days before original test date, it will not be honored and the registration fee will be forfeited.
  • 6.4
  • There will be NO refund for test takers who fail to show up for the test and fail to cancel a reservation for the test ONE (1) working day before the test.
  • 6.5
  • In cases of illness or other unavoidable reasons where the test taker is unable to take the TOEFL ITP® tests on the test day, he/she must immediately contact the organization. The test taker will be rescheduled to attend the next TOEFL ITP® tests to be conducted on-site.
  • 6.6
  • In cases of severe weather conditions (red or black rain warning signal or number 8 or above typhoon signal issued by the Hong Kong Observatory), or if the Hong Kong Education Bureau announces class/public test suspension, Smart Education & the organization will follow the directions given by the EDB and cancel the related TOEFL ITP® tests. Smart Education and the organization will agree on a later date for a make-up test.
  • 6.7
  • If under circumstances that cannot be controlled by Smart Education or the organization (such as instances of natural disasters, epidemics, or similar situations), and the organization is forced to suspend the TOEFL ITP tests and therefore cannot continue the program, Smart Education and the organization must, in their commercially reasonable efforts, negotiate and agree on the number and timing of the make-up tests that must be arranged within one year of the announcement of the suspension (calculated by the month where tests were to be suspended until the same month of the next year).

7. Test Cancellation

  • 7.1
  • After the test registration, in cases of illness or other unavoidable reasons which the test taker is unable to take the TOEFL® ITP test on the test day and must cancel the registration, he/she can contact the organization and provide the related official evidence to cancel the test registration. The cancellation application will not be accepted if the test taker fails to provide the related official evidence.
  • 7.2
  • The test cancellation application must be requested fourteen (14) working days before the test date. There is a handling charge of HK$50 for the cancellation request.
  • 7.3
  • The test cancellation application will not be considered if the test taker fails to show up for the test on the test day.